Terms & Conditions

Store regulations

These Regulations define the general terms, conditions and methods of sale. within the Online Store operating at reiletstories.com,

By using the reiletstories.com online store and accepting the Terms and Conditions, the Buyer confirms that they have read these Terms and Conditions, accept all their provisions, and undertake to comply with them. The Terms and Conditions are an integral part of the sales agreement concluded with the Buyer. The Buyer's acceptance of the Terms and Conditions is a condition for concluding the sales agreement.

§1. Definitions

Regulations – these “Online Store Regulations”.

Store – online store, available at www.reiletstories.com.

Seller - REILET Iwetta Świder Ogrodowa 26a/21, 00-896 Warsaw NIP: 5170305439, REGON: 386751201, e-mail address: office@reiletstoris.com.

Buyer (also referred to as Customer, Service Recipient) – a natural person who has full legal capacity, a legal person or an organizational unit without legal personality but with legal capacity, using the reiletstories.com online store.

Consumer – a Buyer who is a natural person and places an order in the online store for purposes not directly related to his/her business or professional activity.

Entrepreneur Consumer – Buyer, being a natural person running a business, placing an order in the reiletstories.com online store directly related to his/her business activity, but not of a professional nature, i.e. it is not placed in particular within the scope of the Buyer’s business activity (PKD), indicated in the Central Register and Information on Business Activity.

Goods or Goods (Products) – this means goods offered by reiletstories.com for retail sale that are currently on offer and available in the Store.

Order – a declaration of intent of the Customer submitted via the Order Form and aimed directly at concluding a contract.

Electronic service – a service provided electronically by reiletstoris.com

Entrepreneur – a natural person, a legal person and an organizational unit that is not a legal person, to which a separate act grants legal capacity, conducting business activity on its own behalf.

Gift voucher, an instrument that carries with it an obligation to accept it as consideration or part of consideration for the supply of goods, where the goods to be delivered are

Order Form – an interactive form available in the Store enabling the placement of an Order, in particular by adding Products to the Cart and specifying certain terms of the Sales Agreement, in particular the method of delivery and payment.

Basket – an element of the Store in which the Products selected by the Customer are visible and in which the Customer can determine and modify the Order data, in particular the quantity of the Products purchased.

Sales Agreement – ​​a Product sales agreement concluded or entered into between the Customer and the Seller via the Store.

Working Days – all days from Monday to Friday inclusive, excluding public holidays in Poland.  

§2. General provisions

These regulations specify:

• technical conditions necessary to use the online store;
• rules of use of the Store;
• conditions for placing orders for goods/goods and services offered by reiletstories.com and available in the Store;
• conditions of delivery of the ordered goods/goods to the Buyer;
• payment terms;
• conditions for terminating contracts – the Buyer’s rights to cancel the order and withdraw from the contract;
• complaint procedure – rules for submitting and considering complaints.

To browse the Store's website, you must have a device with internet access and a current version of a web browser. To use some of the online store's features, including placing product orders, you must have an active email account.

If the technical requirements of your browser are not met, the Store will inform you about this in a separate message after entering the Store's website, at the same time informing you about the need to install the appropriate browser or update it.

The website www.reiletstories.com offers only products owned by REILET Iwetta Świder, based in Warsaw.

When using the Store, Buyers are prohibited from providing illegal content or content that violates the law or good manners. Customers are also obligated to refrain from any activity that could negatively impact the proper functioning of the Store, including, in particular, any interference with the content of the online store or its technical components. Furthermore, using the Store for purposes other than its intended purpose is prohibited.

Browsing the goods offered in the Store does not require registration.

The Customer may place orders for goods currently available in the Store after providing the necessary personal and address data enabling the order to be completed without registration, i.e. without creating a Customer Account.

The information posted on the online store's website does not constitute an offer to conclude a contract under the provisions of the Civil Code, but merely an invitation to conclude a contract in accordance with Article 71 of the Civil Code, which means, among other things, that the Store may refuse to conclude a contract in particularly justified cases.

By accepting the regulations, the Customer undertakes to:

Use the Store in a manner consistent with the Regulations and legal provisions;

Use the Store in a way that does not disrupt its operation;

Use all content posted on the Store's subpages solely for personal use.

The customer may not make a purchase anonymously or under a pseudonym or using incorrect personal data.

§3. Placing and fulfilling orders and concluding a sales contract

The Customer may place orders for goods available in the Store 24 (twenty-four) hours a day, 365 days a year.

The Store does not conduct wholesale sales of goods, including the sale of goods for the purpose of further resale.

The store has the right to refuse to process orders:

• unpaid by the Customer,
• indicating the purchase of goods for the purpose of resale,
• placed on an incorrectly completed order,
• submitted in violation of these regulations.

To create an Account in the Store, complete the Registration Form. The following information is required: Customer's name and surname, email address, and Account password.

Logging in to the Account is done by entering the login and password set by the Customer in the Registration Form.

The Client may request deletion of their Account at any time without providing a reason. Account deletion requests should be sent to office@reiletstories.pl

The Seller shall not be liable for any disruptions, including interruptions in the functioning of the Store, caused by force majeure, unauthorized actions of third parties or incompatibility of the Store with the Customer's technical infrastructure.

To place an Order you must:

• have an account in the Store;
• select the Product that is the subject of the Order and then click the "Add to cart" button;
• log in to your Store Account;
• complete the Order Form by entering the details of the Order recipient and the address to which the Product is to be delivered, select the type of shipment (method of delivery of the Product), enter the invoice details if different from the details of the Order recipient,
• click the “Pay now” button,
• choose one of the available payment methods and, depending on the payment method, pay for the Order.
• if the Customer wishes to issue a VAT invoice, enter the data for issuing the invoice, if different from the Customer's data;
• select the delivery method and enter the details for delivery of the goods, if different from the address provided by the Customer;
• Accept the Store Regulations and Privacy Policy;
• the Customer confirms his/her acceptance of the obligation to pay for the ordered goods by clicking the "Pay now" icon.

Clicking the "Pay now" button places a binding Order for the Products in the Cart and obliges the Customer to pay for the ordered Products.

Orders are shipped within the European Union.

The customer can enter a discount code, if they have one, in the "Discount Code" field. After entering the discount code and clicking the "Apply" button, the price will be adjusted accordingly.

The contract is concluded when the Store confirms that the order has been accepted for execution.

After placing an order, a confirmation of receipt of the Customer's order will be sent to the Customer's email address during the ordering process. If the order can be fulfilled, an email will be sent to the Customer's email address confirming acceptance of the order. Confirmation of order acceptance is the Store's declaration of acceptance of the offer. Upon confirmation of order acceptance, a contract is concluded between the Customer and the Store regarding that order. If the Store does not confirm acceptance of the order, the contract between the Customer and the Store is not concluded, and any payments made for the unaccepted order will be immediately refunded to the Customer.

The contract concluded between a Consumer or a Consumer-Entrepreneur and the Store regarding the purchase of a given product is for a specified period and lasts for the duration of the order. The place of fulfillment for the purchase of goods in the Store is the delivery address indicated by the Consumer or Consumer-Entrepreneur.

The customer is obligated to pay the full price for the ordered goods. Orders not paid within 7 days will be canceled, and the Store is released from any obligation to fulfill them.

In case of technical problems or if you wish to obtain additional information, you can send a question to: orders@reiletstories.com

Providing information that allows for the correct identification of the Buyer, including in particular an email address, is a necessary condition for order fulfillment. If the Customer provides incomplete information, which prevents contact with the Customer, the Store reserves the right to suspend order processing until it receives the information necessary to fulfill the order in accordance with these Terms and Conditions.

Changes to the order may be made by the Buyer only before the order is accepted for execution by the Store and only at the express request of the Buyer.

The Store reserves the right to additionally verify the Customer's data, e.g. by telephone.

• In connection with the order, the Customer will receive email communication regarding the current progress of the order placement and fulfillment (order status). As part of this communication, the Store may send information about an incomplete order and – after the order is completed – the Store may send the Customer a message requesting their opinion (review) regarding the order. Expressing such an opinion (review) by the Customer is voluntary.

§4. Availability of ordered goods

All goods offered in the Store are available goods.

In exceptional circumstances, such as when multiple customers place orders for the same item simultaneously, the item may not be available. In such cases, the customer will be informed of the inability to fulfill the order immediately, no later than 7 days from the date of order placement.

§5. Goods prices and payment

All prices are quoted in Polish zloty and are gross, meaning they include VAT. Prices do not include shipping costs (delivery costs depend on the method of delivery to the customer). The total cost of the order (i.e., the product price plus shipping costs) is displayed in the shopping cart before the customer places the order.

The prices quoted in the Store are valid from the date of placing the order until the date of its fulfillment.

The Store reserves the right to change the goods and prices of goods available in the Store (this does not apply to goods already ordered by the Customer and orders confirmed by the Store for execution).

The customer can pay for the order by: online transfer through an external payment system, Blik, or card payment. After proceeding with payment, the customer is securely redirected to the payment provider's website. If payment is not received within an hour of placing the order, the order will be canceled.

The Store reserves the right to introduce new Products, discontinue Products, run promotions, and offer discounts, as well as temporarily offer Products free of charge. This right does not affect Orders placed before the effective date of any such changes. Details and duration are always included in the Product description. Each promotion is limited in duration, and discounts and promotions cannot be combined.

For each order, an appropriate document is issued and sent to the Customer's e-mail address, to which the Customer hereby consents.

The sold Product remains the property of REILET Iwetta Świder with its registered office in Warsaw until the full payment of the sales price of this Product.

§6. Order collection, delivery and delivery costs

The ordered goods are delivered only within the European Union via a courier company to the address indicated by the Buyer in the order.

The customer will be notified of the delivery date after the goods have been shipped by the Store (the order status will change). Changes to the delivery date can only occur as a result of such arrangements between the customer and the courier company. Product deliveries take place on business days.

Shipping costs are borne by the person placing the order for the Product.

In the case of an Order for several Products, they will be delivered in one shipment within the time corresponding to the longest waiting period indicated for the ordered Products, visible next to each of the Products in the Store.

If you purchase a gift voucher, it can be redeemed in the Store. After purchasing the voucher, it will be sent to the Buyer's email address, specifying the amount, code, and expiration date. The REILET voucher can be used to pay for any online purchase. For purchases exceeding the voucher's limit, the remaining balance can be topped up with a payment method available in the Store. The gift voucher is valid for 6 months from the date of purchase.

Delivery costs depend on the method of delivery of the goods to the Customer and are indicated in the basket before the Customer places the order.

Transport (delivery) costs are borne by the Buyer.

The delivery will not include additional activities, in particular the costs of unloading at the place of delivery and bringing the goods into buildings and rooms, but only delivery to the indicated address, where the Buyer will be obliged to unload and collect the goods at his own expense and risk.

When receiving the goods, if any visible damage is found in the received shipment, a damage report should be drawn up in the presence of the courier and the goods should be refused.

The deadline for delivery of the Product to the Customer is up to 5 business days, unless a different deadline is specified in the description of the Product or during the Order confirmation.

The beginning of the delivery period of the Product to the Customer is counted:
If the Customer chooses payment by bank transfer, electronic payment or payment card – from the date of crediting the Seller’s bank account or settlement account.

The Buyer is obliged to collect the Goods upon delivery by the courier or within the maximum time limit for collection of the order specified by the carrier.

If the Buyer fails to collect the Goods, they are obligated to cover additional costs incurred by the Seller, i.e., the costs of return shipping to the Seller and the costs of reshipment, unless the Buyer has withdrawn from the distance contract (in the manner and within the time specified in the Regulations). If the Buyer has withdrawn from the contract, they are only obligated to cover the costs of return shipping to the Seller.

If the Buyer fails to collect the Goods and no agreement is reached with the Buyer regarding re-shipment, the Seller has the right to withdraw from the contract without setting an additional deadline for collection. A notice of withdrawal will then be sent to the Buyer by email, informing them of the cancellation of the order due to failure to collect it within the required timeframe. The Seller will refund the Buyer the price paid for the Goods, less the costs of shipping to the Buyer and the costs of returning the Goods to the Seller (unless the Buyer has withdrawn from the distance contract in the manner and within the timeframe specified in the Terms and Conditions, in which case the Seller has the right to deduct only the costs of returning the Goods from the refunded price).

If neither the Seller nor the Buyer withdraws from the contract and the Seller sets an additional deadline for the Buyer to collect the Goods, the Seller may reserve the right to re-ship the Goods only after the Buyer has paid the return shipping costs and the costs of re-shipping.

§7. Notification of the right to withdraw from the contract

Consumer or An Entrepreneur/Consumer has the right to withdraw from a sales contract for goods purchased in the Store without giving a reason within 14 (fourteen) days from the date of receipt of the goods. To meet the withdrawal deadline, it is sufficient for the Consumer or Entrepreneur/Consumer to send a declaration of withdrawal along with the goods to the email address orders@reiletstories.com

If you wish to exercise your right to withdraw from the Sales Agreement, we recommend using the withdrawal form available in the "RETURNS" tab.

In the event of withdrawal from the contract, the Consumer or the Consumer Entrepreneur should return the undamaged goods to the following address: REILET Parcel Locker: WAW167a Ogrodowa 32A 00-896 Warsaw within 14 days . We recommend attaching the declaration of withdrawal from the contract together with the VAT invoice or receipt.

The Consumer or Consumer Entrepreneur should keep proof of shipment in order to verify compliance with the return deadline.

The Consumer or Entrepreneur Consumer is obliged to return the goods in a condition that does not exceed the condition necessary to establish the nature of the goods.

The seller does not accept returns sent cash on delivery.

If you withdraw from the Sales Agreement, we are obliged to immediately, but no later than 14 days from the date of receipt of your notice of withdrawal from the Sales Agreement, refund all payments received from you, including delivery costs (excluding any additional costs that may arise from your choosing a delivery method other than the least expensive standard delivery method offered by us). We may withhold the refund of the payment received from you until we receive the returned Product or until you provide proof that the Product has been sent to us, whichever comes first. All refunds will be made to the bank account number indicated on the return form.

The direct costs of returning the goods and the risk of the return by the Consumer or Entrepreneur to the Store are borne by the Consumer or Entrepreneur to the Consumer. Furthermore, if the Consumer or Entrepreneur to the Consumer has chosen a delivery method other than the least expensive standard delivery method offered by the Store, the Store is not obligated to reimburse the Consumer or Entrepreneur to the Consumer for any additional costs incurred.

The Consumer or Consumer Entrepreneur is liable for any diminished value of the goods resulting from handling them beyond what is necessary to determine the nature, characteristics, and functionality of the goods. To determine the nature, characteristics, and functioning of the goods, you may normally open or unpack the package to check the characteristics and functioning of the goods and examine them in the manner customarily used in brick-and-mortar stores.

§ 8. Complaints

The Store is liable to the Buyer for defects in goods - non-conformity with the contract of goods purchased in the Store under the terms specified in the Civil Code and, in the case of Consumers or Consumer Entrepreneurs, under the terms specified in the Act of 30 May 2014 on consumer rights.

The goods are in accordance with the contract when their description, type, quantity, quality, completeness and functionality are in accordance with the contract.

If the Goods are inconsistent with the contract, the Consumer may demand their repair or replacement, and in cases specified by law, submit a declaration of price reduction or withdrawal from the contract.

A complaint may be submitted by the Customer, for example: in electronic form via email to orders@reiletstories.com.

It is recommended that the Customer provide in the complaint description: (1) information and circumstances concerning the subject of the complaint, in particular the type and date of the defect; (2) a request for a method of bringing the Product into compliance with the Sales Agreement or a declaration of a price reduction or withdrawal from the Sales Agreement; and (3) contact details of the complainant – this will facilitate and speed up the processing of the complaint by the Seller. The requirements specified in the sentence The previous ones are only recommendations and do not affect the effectiveness of complaints submitted without the recommended description of the complaint.

The address for returning the product along with all accessories due to a complaint is: REILET Ogrodowa 26A/21, 00-896 Warsaw

Complaints are accepted via email: orders@reiletstories.com

The Consumer is obliged to make the Goods subject to repair or replacement available to the Seller.

Complaints will be processed promptly, but no later than 14 days from the date of submission. If the data or information contained in the complaint prevents the complaint from being processed and requires additional information, the Customer is obligated to do so immediately upon request by the Store. The complaint should include information identifying the Customer, the subject of the complaint (e.g., the type and date of the defect), and any requests related to the complaint.

If the Store does not take a position on the complaint submitted by the Customer (Consumer and Entrepreneur Consumer) within 14 (fourteen) days from the date of its submission, it is assumed that the complaint has been deemed justified by the Store.

If the complaint is approved, the Store will be entitled to replace the defective product with a new, defect-free product or remove the defect, unless restoring the product to conformity with the contract is impossible or would require excessive costs. If replacement with a new, defect-free product is impossible, the Store will refund the Customer the price of the complained product or, upon the Customer's consent, issue another product available in the Store. This does not affect the Customer's ability to submit a price reduction or withdrawal from the contract in accordance with applicable law.

When accepting a complaint in the case of a Customer who is a consumer, the cost of delivering the defective Product to the Seller shall be borne by the Seller, in the case of a Customer who is not a consumer, the cost of delivery shall be borne by the Customer.

If the Customer agrees to the exchange of goods, the cost of re-delivery of the goods will be borne by the Store.

If the complaint is not accepted, the Product will be returned together with an opinion as to the invalidity of the complaint.

Any provision of these Regulations does not exclude or limit the rights of Customers purchasing goods as Consumers or Consumer Entrepreneurs, provided for in applicable law.

§9. Personal data

Personal data provided by Customers (including in the process of placing an order in the Store without registration) in the Store are protected in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and the Act of 18 July 2002 on the provision of electronic services (consolidated text: Journal of Laws of 2020, item 344).

The Seller is the administrator of personal data provided by the Store's Consumers.

The Buyer's personal data in connection with the Purchase-Sale transaction will be processed for the following purposes and to the extent:

• in order to fulfil the placed order – the legal basis for processing is the necessity of processing for the performance of the contract (Article 6 paragraph 1 letter b of the GDPR); in the scope of data provided optionally, the legal basis for processing is consent (Article 6 paragraph 1 letter a of the GDPR);
• in order to fulfil the statutory obligations incumbent on the Controller, resulting in particular from tax and accounting regulations – the legal basis for processing is the legal obligation (Article 6, paragraph 1, letter c of the GDPR);
• in order to possibly establish and pursue claims or defend against them – the legal basis for processing is the legitimate interest of the Controller (Article 6 paragraph 1 letter f of the GDPR) consisting in the protection of its rights.

The Buyer's personal data are processed for the period necessary to perform the service and for the period necessary to fulfill the obligations incumbent on the Administrator, imposed by law, and in the event of the possible establishment, pursuit or defense of claims - for the limitation period for such claims provided for by law.

Personal data is provided voluntarily, but its provision is a necessary condition for placing an order in the online store and for the order to be fulfilled.

The Buyer has the right to access the content of his or her personal data and to rectify, delete or limit the processing of such data, as well as to transfer the data.

The Buyer has the right to object to the processing of personal data based on Article 6(1)(f) of the GDPR or for direct marketing purposes.

The Buyer has the right to withdraw consent to data processing at any time. Exercising the right to withdraw consent does not affect processing based on consent before its withdrawal.

The Buyer has the right to lodge a complaint with the supervisory authority if, in the Buyer's opinion, the processing of personal data violates applicable legal provisions on the protection of personal data.

Your personal data may be disclosed only to entities with which personal data processing agreements have been concluded and to which we share data based on applicable regulations.

Detailed information on data protection is included in the Privacy Policy.

§10. Electronic services

The following Electronic Services are available in the Online Store: Newsletter, Account, Order Form, Product Availability Notification.

The Order Form service is provided free of charge and is of a one-off nature and ends when the Order is placed via it or when the Service User stops placing the Order via it earlier.

The Electronic Account Service is provided free of charge for an indefinite period until the Customer submits a request to delete the account.

The Electronic Newsletter service and product availability notifications are provided free of charge for an indefinite period. The Service User may, at any time and without providing a reason, unsubscribe from the Newsletter by sending an appropriate request to the Service Provider via email to office@reiletstories.com. The manner of providing the Newsletter service is governed by the Newsletter Terms and Conditions.

Complaints related to the provision of Electronic Services by the Service Provider can be submitted by e-mail office@reiletstories.com.

§11. Final provisions

Photos of goods may slightly differ from their actual appearance, in particular the color reproduction may appear differently on different types of monitors.

The Store reserves the right to change these regulations for important reasons, in particular:

• the need to adapt the regulations to legal provisions that have a direct impact on these regulations and result in the need to modify the regulations in order to comply with the law;
• the need to adapt the regulations to recommendations, orders, rulings, resolutions, interpretations, guidelines or decisions of authorized public authorities;
• expansion or change of the functionality of the Store, including the introduction of new services provided electronically or changes to existing functionalities of the Store;
• the need to remove any ambiguities, errors or typographical mistakes that may occur in the regulations;
• change of contact details, names, identification numbers, e-mail addresses or links provided in the regulations;
• counteracting abuses;
• force majeure;
• in other situations, when it will be aimed at making the operation of the Store more attractive and the quality of the services provided.

Any changes will be posted on the Store's website and will come into effect on the date of their publication.

The Customer's use of the Store's services after changes to the Terms and Conditions have been made constitutes acceptance of those changes. The Store will notify registered customers of any changes to the Terms and Conditions via email.

The Store hereby informs that the use of services provided electronically may pose risks to every Internet user. To avoid the risk of threats, the Customer should use appropriate technical measures to minimize their occurrence.

These Terms and Conditions are subject to the provisions of generally applicable law in the Republic of Poland. In matters not regulated by these Terms and Conditions, generally applicable provisions will apply, in particular: the Civil Code, the Consumer Rights Act, the Act on the Provision of Electronic Services, and others. Agreements concluded by the Store and the services provided are conducted in Polish and are governed by Polish law.

Any disputes arising between a Customer who is not a Consumer or an Entrepreneur who is a Consumer and the Store shall be resolved by the court having jurisdiction over the Store's registered office.

The store agrees to submit any disputes arising in connection with
with concluded agreements for the delivery of the Product through mediation proceedings. Details will be determined by the parties to the conflict.

Consumers have the option of using out-of-court complaint and redress mechanisms. Consumers have the option of, among other things:

submitting an application to the permanent consumer arbitration court
to resolve a dispute arising from the concluded contract,

submitting a request to the provincial inspector of the Trade Inspection
to initiate mediation proceedings to amicably resolve the dispute between the Customer and the Seller,

free assistance from the district (municipal) consumer rights ombudsman or a social organization whose statutory tasks include consumer protection (e.g. the Consumer Federation, the Association of Polish Consumers).

More detailed information on out-of-court complaint and redress procedures can be found by the Consumer on the website http://www.uokik.gov.pl and at the offices and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection or the Provincial Inspectorates of Trade Inspection.

For statistical purposes and to ensure the highest quality of service, the Store uses information stored by the server on the Customer's end device, which is then read each time the web browser connects (so-called cookies). More information on this can be found in the Privacy Policy.

Products available in the Store may constitute works within the meaning of the Act of 4 February 1994 on Copyright and Related Rights, are subject to legal protection and constitute the intellectual property of the Seller.

By accepting these Regulations, the Customer acknowledges that all copyrights and all trademarks related to the Store belong to the Seller (or he has appropriate licenses) and are subject to legal protection, in particular the provisions referred to in the above paragraph.

These Regulations are addressed to consumers, entrepreneurs and entrepreneurs with consumer rights, unless a given provision of the Regulations provides otherwise and is addressed solely to consumers or entrepreneurs or entrepreneurs with consumer rights.