Terms & Conditions

Store Terms and Conditions

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Through the Online Store, the Seller conducts retail sales while simultaneously providing services to Customers by electronic means. Through the Store, the Customer may purchase the Products displayed on the Store's pages.

The Terms and Conditions define the rules and conditions for using the Store, as well as the rights and obligations of the Seller and the Customers.

Information regarding Products, including their descriptions, photos, features, availability, and prices, presented in the Store constitutes an invitation to conclude a contract within the meaning of Art. 71 of the Civil Code, unless otherwise stated by legal regulations or the nature of the information in question.

The provisions of the Terms and Conditions do not exclude or limit the rights of the Consumer or the Entrepreneur with Consumer Rights resulting from mandatory legal regulations.

§1. Definitions

Whenever the following terms are used in the Terms and Conditions, they shall mean:

1. CUSTOMER SERVICE OFFICE (BOK) – the customer service office through which the Customer can obtain assistance and information regarding the operation of the Online Store,

2. GIFT VOUCHER – a pre-paid document in electronic or paper form, acting as a cash equivalent, issued to the bearer, enabling the purchase of Products from the current Online Store offer. The validity period is indicated on the Gift Voucher. The Gift Voucher is not an electronic payment instrument, an electronic money instrument, or a payment card. It is not possible to exchange the Gift Voucher in the Online Store for cash.

3. BUSINESS DAY – any day from Monday to Friday, excluding statutory public holidays,

4. REGISTRATION FORM – a form available in the Online Store enabling the creation of an Account.

5. ORDER FORM – an Electronic Service, an interactive form available in the Online Store enabling the placement of an Order, in particular by adding Products to an electronic cart and specifying the terms of the Sales Agreement, including the method of delivery and payment.

6. CUSTOMER – (1) a natural person with full legal capacity, and in cases provided for by generally applicable regulations, also a natural person with limited legal capacity; (2) a legal person; or (3) an organizational unit without legal personality, to which the law grants legal capacity; - who has concluded or intends to conclude a Sales Agreement with the Seller.

7. DISCOUNT CODE - information about granting a benefit to the Customer, including a discount on Products available on the Website.

8. CONSUMER - a customer who is a natural person within the meaning of Art. 22(1) of the Act of April 23, 1964, the Civil Code (Journal of Laws of 2014, item 121, as amended), i.e., a natural person performing a legal act with the Seller that is not directly related to their business or professional activity.

9. CIVIL CODE or Civil Code Act – the Act of April 23, 1964, the Civil Code (Journal of Laws 1964, No. 16, item 93, as amended).

10. ACCOUNT – an Electronic Service, a set of resources in the Seller’s teleinformatic system marked with an individual name (login) and password provided by the Service User, where data provided by the Service User and information about Orders placed by them in the Online Store are stored.

11. NEWSLETTER – an Electronic Service, an electronic distribution service provided by the Service Provider via e-mail, which enables all Service Users using it to automatically receive from the Seller cyclic content of subsequent newsletter editions containing information about Products, news, and promotions in the Online Store.

12. PRODUCT – a movable item available in the Online Store that is the subject of a Sales Agreement between the Customer and the Seller.

13. PRE-ORDER PRODUCT - a Product available for order before its shipment begins.

14. ENTREPRENEUR - a customer who is an entrepreneur within the meaning of Art. 43(1) of the Civil Code, performing a legal act directly related to their business or professional activity.

15. ENTREPRENEUR-CONSUMER - a natural person conducting business activity, entered in the Central Register and Information on Economic Activity, concluding a contract directly related to their business activity, but not having a professional character for them, resulting from the subject of the business activity performed, verified based on the provisions of the Central Register and Information on Economic Activity. This applies only to contracts concluded at a distance and off-premises.

16. TERMS AND CONDITIONS – these Terms and Conditions of the Online Store,

17. WEBSITE – the entirety of functionalities made available by the Seller in the domain www.reiletstories.com.

18. ONLINE STORE - the Seller's online store available at the internet address: www.reiletstories.com.

19. SELLER – REILET Iwetta Świder with its registered office in Warsaw (00-896), ul. Ogrodowa 26A/21, VAT ID (NIP) 5170305439, REGON 386751201, and e-mail address: office@reiletstories.com.

20. SALES AGREEMENT – an agreement for the sale of Products within the meaning of the Civil Code, concluded between the Seller and the Customer using distance communication means - in the Online Store.

21. ELECTRONIC SERVICE – a service provided electronically by the Service Provider to the Service User via the Online Store.

22. SERVICE USER – (1) a natural person with full legal capacity, and in cases provided for by generally applicable regulations, also a natural person with limited legal capacity; (2) a legal person; or (3) an organizational unit without legal personality, to which the law grants legal capacity; - using or intending to use an Electronic Service.

23. CONSUMER RIGHTS ACT, ACT – the Act of May 30, 2014, on Consumer Rights (Journal of Laws 2014, item 827, as amended).

24. ORDER - a statement of intent of the Customer aimed directly at concluding a distance Sales Agreement via the Online Store, specifying the type and/or number of the Product and other content required by law. The moment of conclusion of the Sales Agreement for a given Product is only upon confirmation of the Order fulfillment by the Seller.

§2. General provisions

1. The Online Store available at the internet address www.reiletstories.com is operated by REILET Iwetta Świder with its registered office in Warsaw (00-896), ul. Ogrodowa 26A/21, VAT ID (NIP) 5170305439, REGON 386751201, and e-mail address: office@reiletstories.com.

2. These Terms and Conditions are addressed to both consumers and entrepreneurs, including entrepreneur-consumers using the Online Store, unless a given provision of the Terms and Conditions states otherwise and is addressed exclusively to consumers or entrepreneurs.

3. The controller of personal data processed in the Online Store in connection with the implementation of these Terms and Conditions is the Seller. Personal data are processed for the purposes, within the scope, and based on the principles and bases indicated in the privacy policy published on the Online Store website. The privacy policy primarily contains principles regarding the processing of personal data by the Controller in the Online Store, including the bases, purposes, and scope of processing, and the rights of data subjects, as well as information on the use of cookies and analytical tools in the Online Store. Using the Online Store, including making purchases, is voluntary. Similarly, the provision of personal data by the Service User or Customer using the Online Store is voluntary, subject to exceptions indicated in the privacy policy (conclusion of a contract and statutory obligations of the Seller).

§3. Customer Account

1. Creating an Account is voluntary.

2. An account may be created through registration.

3. The Customer agrees to provide truthful information.

4. The Customer is responsible for maintaining the confidentiality of the password.

5. The Seller is not responsible for the consequences of sharing login details with third parties.

6. The Customer may delete the Account at any time.

7. The Seller may block an Account exclusively in the case of:

• violation of the Terms and Conditions,

• attempts at fraud,

• use of stolen payment cards,

• actions violating the security of the Store.

Before permanently deleting an Account, the Seller will inform the Customer by e-mail, unless required otherwise by legal provisions or security considerations.

§4. Concluding a Sales Agreement

1. All offers in the Store come exclusively from the Seller. You conclude a Sales Agreement only with REILET.

2. Announcements, advertisements, price lists, and other information posted in the Online Store should, in case of doubt, be interpreted not as an offer, but as an invitation to conclude a contract. Furthermore, the Prices indicated in the Online Store are gross prices (including tax). Prices may also differ from those applicable in Partner Boutiques.

3. We make every effort to ensure that photos and graphics presenting the Products are current and consistent with reality. However, they may look slightly different depending on the Device you are viewing them on (for example, due to the type of screen or color settings).

4. We may display messages in the Store that encourage the purchase of specific Goods.

5. The conclusion of a Sales Agreement between the Customer and the Seller occurs after the Customer submits an Order using the Order Form in the Online Store.

6. Submitting an Order is possible after accepting the Terms and Conditions.

7. The Seller does not conduct wholesale sales in the Online Store. If a single Customer needs to conclude a Sales Agreement or Reservation for more than 20 pieces of the same Product, please contact the Seller at the email address: office@reiletstories.com. After the Parties agree on the terms for fulfilling wholesale Orders, the Customer will receive an email containing the final confirmation of the Order.

8. Product prices are given in Polish zloty and include VAT, unless legal regulations state otherwise. In the case of an offer for non-Consumer Customers, price information for Products may present values excluding VAT, which will be clearly marked in the Online Store. The Customer is informed of the total price, including taxes, of the Product subject to the Order, as well as delivery costs (including transport, delivery, and postal service fees) and other costs, and when it is not possible to determine the amount of these fees – of the obligation to pay them, on the Online Store pages during the Order placement process, including at the moment the Customer expresses the will to be bound by the Sales Agreement.

9. The price of the Product or service is displayed in the Online Store in a clear and unambiguous manner. In every case of informing about a price reduction for a Product or service, next to the information about the reduced Price (e.g., reduced due to temporary promotions), the Online Store displays the lowest price of the Product available in the Online Store in the last 30 days prior to the price reduction application.

10. In the event of an obvious pricing error, in particular one consisting of stating a price that deviates significantly from the actual price of the Product and is recognizable by the Customer as a result of an error, the Seller will immediately inform the Customer of the identified error. If the Sales Agreement has not yet been concluded, the Seller may not accept the Order. If payment was made before the conclusion of the Sales Agreement, it will be immediately returned to the Customer.

11. In order to place an Order, the Customer selects the Product that is the subject of the Order and adds it to the Cart, proceeds to the Cart, fills out the Order Form by providing the data necessary for the Order fulfillment, selects the method of Delivery and payment, reviews the Terms and Conditions and the Privacy Policy, and then confirms the acceptance of the obligation to pay for the Order by clicking the button marked with the message "Pay now" or another equivalent.

12. Clicking the button referred to in paragraph 11 constitutes the placement of a binding Order by the Customer and results in an obligation to pay the price for the ordered Products. Placing an Order is equivalent to accepting the Terms and Conditions, and the Customer simultaneously confirms having read the content of the Privacy Policy and information regarding the processing of personal data.

13. After the Customer places an Order, the Online Store sends a message to the provided email address confirming the receipt of the Order. The message does not constitute acceptance of the Order by the Online Store or confirmation of the availability of the Products covered by the Order. The message solely confirms the receipt of the Order by the Online Store.

14. After verifying the Order and confirming the availability of the Products covered by the Order, the Online Store sends the Customer an email message containing Confirmation of Commencement of Order Fulfillment. Upon delivery of the Confirmation of Commencement of Order Fulfillment to the Customer, a Sales Agreement is concluded between the Customer and the Seller.

15. In the event it is determined that the Order cannot be fulfilled, the Seller immediately informs the Customer, and all payments made by the Customer are returned immediately.

16. Products marked as PRE-ORDER are shipped within the time indicated on the Product card.

17. In the case of an Order including available Products and PRE-ORDER products, the Seller may: i) send everything in one shipment, ii) send the products separately.

18. The Store reserves the right to send VAT invoices in the form of a PDF file.

19. As of April 1, 2026, a Customer who is not a Consumer and who provides a tax identification number (NIP) when placing an order will receive invoices via the National e-Invoicing System (hereinafter: KSeF). Regardless of the above, the Customer will additionally receive a visualization of the invoice at the email address provided during the ordering process, containing the number identifying the given invoice in the KSeF system. In the event that sending an invoice via KSeF is impossible, e.g., due to a standard system failure, the invoice will be delivered once the failure has been resolved.

§5. Payment methods and deadlines for the product

1. The Seller provides the Customer with the following payment methods under the Sales Agreement: a) via a specialized entity providing electronic transfer services - the basis for the release or shipment of the Product(s) is solely and exclusively the confirmation of payment by the Payment Operator handling the payment, b) by credit card, BLIK, or payment card via a selected Payment Operator, c) cash on delivery, d) via a gift voucher (it is possible to use only one voucher per order)

2. Available payment methods may depend on the delivery method chosen by the Customer or the Product. Available payment methods may change when placing several Orders simultaneously, in particular due to the Products covered by them.

3. In the case of purchasing a Gift Card via the Online Store, payment is made in accordance with the Regulations for the sale of Gift Cards in the Online Store.

4. Settlements of transactions by electronic payments and payment cards are carried out at the Customer's choice via the Payment Operator's service.

5. Payment deadline: In the case of electronic payments or payment card payments, the Customer is obliged to make the payment immediately, but no later than 24 hours from placing the Order and receiving the payment link to the authorized service from the Seller.

6. Order processing in the cases specified in paragraph 1 above begins after receiving confirmation of the correct execution of the operation from the Payment Operator.

§6. Delivery

1. Delivery of the Product to the Customer is paid, unless the Sales Agreement provides otherwise. The costs of delivering the Product (including transport, delivery, and postal service charges) are indicated to the Customer on the Online Store pages in the information tab regarding delivery costs and during the order placement process, including at the time the Customer expresses their will to be bound by the Sales Agreement.

2. The Seller provides the Customer with the following methods of Product delivery: i) courier shipment, ii) delivery to a collection point. Possible current delivery methods are specified on the Online Store website in the information tab regarding delivery methods.

3. The deadline for delivering the Product to the Customer is a maximum of 14 Business Days, unless a shorter deadline is specified in the description of a given Product or during the order placement process. In the case of Products with different delivery deadlines, the delivery deadline is the longest specified deadline, which, however, cannot exceed 14 Business Days. The commencement of the Product delivery period to the Customer is calculated as follows: In the case of electronic payments or payment card payments - from the day of crediting the Seller's bank account or settlement account.

4. For PRE ORDER Products, the shipping deadline is indicated on the Product card and may be longer than 14 Business Days.

5. The Customer is obliged to ensure the possibility of delivering the shipment to the delivery address indicated by them when placing the order or to pick it up from a selected collection point within the time limit specified by the carrier. In the event of failure to collect the shipment from the collection point or failure to accept a properly delivered shipment for reasons for which the Customer is responsible, resulting in its return to the Seller, the Seller may claim from the Customer the reimbursement of actual, justified, and documented return transport costs, to the extent permitted by applicable law. Failure to collect the shipment is not in itself equivalent to withdrawal from the Sales Agreement. The above provisions do not limit the Consumer's statutory right to withdraw from the contract or rights resulting from the non-conformity of the Product with the contract. In the case of effective withdrawal from the contract, the costs of returning the shipment are settled on the terms resulting from the regulations on consumer rights.

§7. Availability of ordered goods

1. The Seller exercises due diligence to ensure that the information on Product availability presented in the Store corresponds to actual stock levels. In exceptional cases, there may be discrepancies between the presented availability of the Product and its actual stock level, e.g., in the case of simultaneous placement of an order for the same item by several Customers, it may happen that the item will not be available.

2. In such a situation, the Seller will immediately inform the Customer and suggest, at the Customer's choice: i) a refund of the full amount paid, or ii) a replacement product, or iii) execution of the Order at a later date, if possible and if the Seller and the Customer agree on such a solution.

3. The refund of funds will take place immediately, no later than within the time limit resulting from applicable regulations.

4. If the Order includes several Products, the absence of one of them does not preclude the execution of the remaining part of the Order, if the Customer agrees to it.

§8. Complaints

1. The Seller is liable to the Consumer and the Entrepreneur with Consumer rights for the conformity of the Product with the Agreement on the terms specified in the Act on Consumer Rights.

2. In the event of non-conformity of the Product with the Agreement, the Customer may demand its repair or replacement. In cases specified by the Act, they may also submit a declaration of price reduction or withdrawal from the Agreement.

3. A complaint may be submitted by the Customer, for example: 1) in writing to the address: ul. Ogrodowa 26A/21, 00-896 Warsaw; 2) in electronic form via e-mail to the address: orders@reiletstories.com;

4. It is recommended that the Customer provides in the complaint description: (1) information and circumstances regarding the subject of the complaint, in particular the type and date of occurrence of the defect; (2) a demand for the method of bringing the Product into conformity with the Sales Agreement or a statement on price reduction or withdrawal from the Sales Agreement; and (3) contact details of the person submitting the complaint – this will facilitate and accelerate the consideration of the complaint by the Seller. The requirements given in the preceding sentence are merely a recommendation and do not affect the effectiveness of complaints submitted without the recommended complaint description.

5. The Seller will respond to the Customer's complaint immediately, no later than within 14 calendar days from the date of its submission. If a Customer who is a Consumer or an Entrepreneur with Consumer rights has demanded repair or replacement of the Product or submitted a statement on price reduction, specifying the amount by which the price is to be reduced, and the Seller has not responded to this demand within 14 calendar days, it is considered that they have recognized the demand as justified.

§9. Withdrawal from the contract

§10. Newsletter

1. The Customer may voluntarily consent to receiving the Newsletter.

2. The Newsletter contains information regarding: i) new collections, ii) promotions, iii) events, iv) Product premieres.

3. Unsubscribing from the Newsletter can be done at any time, in particular by clicking the unsubscribe link found in every Newsletter message.

4. Unsubscribing from the Newsletter is free of charge.

§11. Personal data

1. Using the Store involves the processing of your Personal Data by us.

2. We process your Personal Data in order to execute the Sales Agreement, including handling the Account, communicating with you, and in the case of submitting a complaint – in order to process it. If you give the appropriate consent, your Personal Data will also be processed for the purpose of directing marketing content to you, including content tailored to your preferences (based on profiling).

3. If you pay for the Order electronically, your Personal Data is independently obtained by the payment operator. The payment operator processes your Personal Data as an administrator in order to provide a one-time payment service and perform statutory obligations related to preventing money laundering and terrorist financing in accordance with its own privacy policy and terms of service.

4. Detailed provisions regarding personal data protection and privacy policy can be found in the Privacy Policy, which is available on the Store's website in the "Privacy Policy" tab.

§12. Intellectual property

1. All rights to the Store belong to the Seller.

2. This applies in particular to: i) photos, ii) descriptions, iii) graphics, iv) videos, v) logos, vi) trademarks, vii) Product designs, viii) marketing materials.

3. Without the Seller's written consent, it is prohibited to: i) copy photos, ii) copy descriptions, iii) use marketing materials, iv) use trademarks.

4. It is forbidden to use the content of the Store for training artificial intelligence models, creating databases, or other commercial applications without the prior consent of the Seller, unless applicable law provides otherwise.

§13. Final provisions

1. In matters not regulated in these Regulations, universally binding provisions of Polish law shall apply, in particular the Civil Code and the Act on Consumer Rights.

2. Amendment of the Regulations: 1) The Seller reserves the right to make changes to the Regulations for important reasons, i.e.: changes in legal regulations; changes in payment and delivery methods; and changes in the scope and form of electronic services provided – to the extent that these changes affect the implementation of the provisions of these Regulations. 2) In the case of concluding continuous agreements based on these Regulations (e.g., provision of an Electronic Service – Account), the amended regulations shall be binding on the Service Recipient if the requirements specified in Art. 384 and 384[1] of the Civil Code have been met, i.e., the Service Recipient has been properly notified of the changes and has not terminated the agreement within 14 calendar days from the date of notification. In the event that the change in the Regulations results in the introduction of any new fees or an increase in current ones, a Service Recipient who is a consumer has the right to withdraw from the contract. 3) In the case of concluding agreements of a character other than continuous agreements based on these Regulations (e.g., Sales Agreement), changes to the Regulations will in no way violate the acquired rights of Service Recipients/Customers who are consumers before the effective date of the changes to the Regulations, in particular, the changes to the Regulations will not affect already placed or submitted Orders and concluded, executed, or performed Sales Agreements.

3. Agreements concluded in the Online Store are concluded in Polish.

4. The recording, securing, and providing access to the essential provisions of the concluded Agreement for the Provision of Electronic Services takes place by sending an e-mail to the e-mail address provided by the Customer.

5. The recording, securing, providing access, and confirming to the Customer the essential provisions of the concluded Sales Agreement takes place by sending the Customer an e-mail containing confirmation of the conclusion of the Sales Agreement, in particular, the Confirmation of Accession to Order Execution. The content of the Sales Agreement is additionally recorded and secured in the Online Store's IT system.

6. The Online Store does not provide additional online communication means referred to in Art. 12 (1) point 3a of the Act on Consumer Rights.

7. We ensure technical and organizational measures appropriate to the degree of security threat to the functions or services provided based on the service agreement and the correctness of the shared data. Using electronic services is associated with typical risks related to transmitting data via the Internet, such as its dissemination, loss, or unauthorized access to it.

8. The provisions of these Terms and Conditions do not exclude or limit any consumer rights granted by mandatory provisions of law. In the event of any unintentional inconsistency between the provisions of these Terms and Conditions and the aforementioned laws, such laws shall take precedence and shall be applied by us.